1, Report:
#1528709
Posted Date:
Sep 13 2023
Paul V., Service Advisor at Pep Boys Store #978 Antonio, Store Manager Mr. Thomas J. Carey, Chief Customer Officer & Senior Vice President From suspension diagnostic to human rights suspension: a customer’s ordeal at a national auto repair facility San Diego CA
UNPROFESSIONAL BEHAVIOR
My wife and I had a very unpleasant experience with Paul V., a service advisor at Pep Boys. He was condescending, rude, and unprofessional. He refused to call the manager until I insisted I would contact Pep Boys corporate. He also claimed that he was a “go...
Entity
Categories: AUTOMOTIVE REPAIR
2, Report:
#1443973
Posted Date:
May 22 2018
Pep Boys Rebate web site does not work and Pep Boys fails to respond. Jacksonville Florida
On 05/15/2018, I bought some oil and a filter for my truck at my local Pep Boys store because they offered a $10 rebate. Problem started on 05/23/2018 when I went online to claim the $10 rebate. First, the online form did not recognize my data from the register rec...
Entity
Categories: Rebate Scam
3, Report:
#1236715
Posted Date:
Jan 28 2018
Pep Boys Tire warranty Fredricksburg Virginia Nationwide
When I purchased my tires at Pep Boys in Fredricksburg Va., I also purchased the road hazzard protection. Subsequently I went into the same store to have a tire replaced after hitting something in the road which ruined the tire.
I was told that Pep Boys had done a system upgrade and...
Entity
Categories: Auto Security
4, Report:
#1313540
Posted Date:
Jun 26 2016
Pep Boys Store 310 Lied to me Kissimmee Florida
I am writing about an experience I just had at the store located at: 302 W. Vine Street Kissimmee, Florida 34741 I had my car serviced there for an oil change and a tire patch. When I went to the store two hours later to pick up the car. They first said they couldn't find the lug nu...
Entity
Categories: Auto Repair Service
5, Report:
#1073754
Posted Date:
Aug 07 2013
Pep Boys Store 172 Cracked my rear view mirror and lied about it to avoid replacing it Lake Grove New York
I brought my 2010 Lincoln to pep boys for an inspection on May 21, 2013. It was in fine condition. Some how between the time I dropped the car off and returned for it. The front right rear view mirror became cracked. When I asked the manager for my car and bill I was informe...
Entity
Categories: Auto Repair Service
6, Report:
#1039630
Posted Date:
Apr 10 2013
Budget Rental Car Located at Pep Boys Store in Hialeah, Florida Additional Mileage Fee Hialeah Florida
Budget Rental Car Consumer Ripoff!
Watch your online booking agreement, for extra mileage charges when booking with Budget
Rental Car thru the Internet site or via phone reservation. I booked a minivan for 2 days, they quoted me $250.00. When I went to pick it...
Entity
Categories: Car Rentals
7, Report:
#173958
Posted Date:
Apr 27 2011
PEP BOYS SUPERSTORE - Pep Boys Automotive Supercenter ripoff, liars, scam artists, they know how to increase SALES by not performing services that they sell, poor service Broomall Pennsylvania
I just wanted to make you aware that on Sunday, October 2, 2005, at approximately 11:45 AM I arrived at the Pep Boys store located at 2916 Springfield Road, Broomall, PA 19063, to have a tire repaired. I had already taken the wheel off (the vehicle has chrome wheels and I didn't wa...
Entity
Categories: Auto Repair Service
8, Report:
#532302
Posted Date:
Dec 02 2009
Pep Boys Lied on State Inspection Portsmouth, New Hampshire
On the evening of December 1st, 2009, I visited the Pep Boys store in Portsmouth, NH in the hopes of getting a State Inspection done. I should've known better, but I was somewhat desperate: I work at the Portsmouth Naval Shipyard, they're EXTREMELY strict about vehicle registrations...
Entity
Categories: Auto Inspection
9, Report:
#833
Posted Date:
Sep 26 2009
Pep Boys Warranty... Seeking a reimbursment of $1,287.96 Rip-Off
I am contacting you to make you aware of a warranty problem Erik J. Bender has with Pep Boys at the corporate level and in
particular, store number 082 located at 6340 North Davis Highway in Pensacola Florida.
Erik graduated from the University of West Florida and spent the win...
Entity
Categories: Auto Repair Service
10, Report:
#272866
Posted Date:
May 22 2009
PepBoys Pepboys declined a major claim that they caused. I asked them to reconsider. Their response was sue us. Ripoff Plantation Florida
I find myself in a very helpless position. I got a my first oil change at 4416 miles on my 2007 Hyundai Elantra. A little over 5 weeks later my dash lights came on and before I could pull over the car stopped running. I called the dealership where I bought my car and had the car tow...
Entity
Categories: Auto Repair Service
11, Report:
#452668
Posted Date:
May 20 2009
Pep Boys Incompetents, Liars, Unprofessional,Inept, Lazy Pasadena California
This is more than a complaint and should be considered a WARNING to anyone who is considering visiting the Pep Boys store in Pasadena, California for anything more than an oil or change of tires. I, myself, will NEVER patronize them again for any reason. They may have a great variet...
Entity
Categories: Auto Repair Service
12, Report:
#108024
Posted Date:
Mar 24 2009
Pep Boys Rip-Off Wasted my time, and failed to fix my car. Kissimmee Florida
I have my own sad saga of a Pep Boys experience. You may want to read it, or you may not. I wouldn't blame you if you didn't I'm so sick of them, I can hardly stand to think about it. If you would like to post this somewhere, please feel free to do so. This is my experience of Pep...
Entity
Categories: Auto Repair Service
13, Report:
#377237
Posted Date:
Oct 19 2008
Pep Boys Store #611 Ripped off and personal info tossed in the street La Mirada California
Wednesday the 24th of Sept I drove my car into Pep boys in La Mirada to have my brakes checked. The pedal wasn't catching unless I pumped the brakes. One would assume air in the brake line. They charged me 9.99 to have it diagnosed, even though it states right on their sign free bra...
Entity
Categories: Auto Mechanics
14, Report:
#340266
Posted Date:
Jul 27 2008
Pep Boys Automotive Incompetency At Its Finest!! PepBoys Put Parts in Incorrectly and Incompetently!! Bensalem Pennsylvania
Back in January of 2008, I had my 1987 Pontiac Fiero GT into the above PepBoys location for a tune up, and also to clear up a problem with the car starting properly. They did the tune up, and inserted a new alternator and battery, which seemed to solve the starting problem. In May o...
Entity
Categories: Auto Repair Service
15, Report:
#320678
Posted Date:
Mar 24 2008
Pep Boys Auto Store Rebate items do not qualify their postcard says. 2301 Dixwell Ave. - Hamden Connecticut
Received a PEPBOYS Auto card int he mail telling me that the items circled on my Pep Boys receipt did not QUALIfy for the February 2008 Rebate offers.
I went back to the photos I took before I tucked the receipt and rebate form in an envelope to them.
The part numbers on the...
Entity
Categories: Auto Parts
16, Report:
#320036
Posted Date:
Mar 22 2008
Pep Boys Store No. 0073 Installed 4 new tires incorrectly on my daughter's vehicle and did not balance correctly. Steering wheel started shaking after going 55mph. I took the vehicle to the dealer and was told that the tires were not installed correctly and the dealer had to reinstall the tires and rebalance. Marlow Heights Maryland
On September 20, 2007, my daughter Ashley Fullen and I came into Pep Boys and purchased 4 tires (Futura Lte P205/55R16 BW) for the above referenced vehicle for the total price of $373.34 which should have included the mounting of the tires and balancing.
Several days after that, ...
Entity
Categories: Auto Repair Service
17, Report:
#298645
Posted Date:
Jan 10 2008
PEP BOYS STORE # 0960 NON EXISTING PROBLEMS UPLAND California
We brought our 1987 oldsmobile Calasis in for a starting problem. A man named Roman told us that we would have ti have an electrical test done to find the cause and that it would cost us around $75,00. We agreed and left the vehicle in their hands.
A few hours later I was contac...
Entity
Categories: Auto Repair Service
18, Report:
#287751
Posted Date:
Nov 29 2007
Pep Boys Pep Boys Charged $300 for repairs not needed, did not fix the original problem...CROOKS! Dallas Texas
I recently took my vehicle in to your Pep Boys store location # 761 on Tuesday November 27, 2007 at 8:02am due to my oil light on my vehicle was coming on at a lower RPM, then would go off during higher RPM's. I took my vehicle in and stated at 8am that I thought it was the oil pum...
Entity
Categories: Auto Repair Service
19, Report:
#257116
Posted Date:
Jun 29 2007
PEP BOYS Store 0260 RIPOFF DAMAGED VEHICLE SECOND ROUND PARTS SCAM Cincinnati Ohio
On Sat. June 23 '07, consumer took a 1992 Ford Tempo (VIN:1FAPP31X7NK222902), Mileage: 73981, to Pep Boys #0260 -4436 Gleneste-Withamsville Rd. Cincinnati, OH 45245 (513 943-1100) for an estimate. The ONLY (2) complaints were vehicle was bottoming out in the rear over bumps and dips...
Entity
Categories: Auto Repair Service
20, Report:
#226416
Posted Date:
Feb 27 2007
Pep Boys Customer Service, my Aunt Tilly! Ripoff Exton Pennsylvania
My fiance has a truck that needed two new tires. Pep boys had them on sale, so I called to confirm that it was indeed the size tire on sale that we needed. I read the numbers from the tires that were on his truck, the girl confirmed that those tires were 87.00 (approx.) apiece. I wa...
Entity
Categories: Auto Tire shops
21, Report:
#231723
Posted Date:
Jan 21 2007
Pep Boys Engine Rag Left In Oil Pan Santa Ana California
My parents brought their 1983 Ford Thunderbird to Pep Boys in Santa Ana at 120 East 1st Street to repair a heater that was leaking with the hopes that this would remove fumes that emanated into the car from the heater. Pep Boys charged approximately $600.00 to repair the heater but...
Entity
Categories: Auto Repair Service
22, Report:
#153499
Posted Date:
Aug 26 2005
Pep Boys Store #713 ripoff - I HAD A SERPENTINE BELT REPLACED ON 8-11 AND IT WAS PUT ON TO TIGHT CAUSING DAMAGE TO A TENSION ER WHICH COST ME ANOTHER $251.21 TO REPAIR SAN ANTONIO Texas
HAD A SERPENTINE BELT REPLACED ON 8-11 AND IT WAS PUT ON TO TIGHT CAUSING DAMAGE TO A TENSION ER WHICH COST ME ANOTHER $251.21 TO REPAIR. PRIOR TO THE BELT REPLACEMENT EVERYTHING ON MY 1993 SATURN WAS WORKING WITHOUT ANY PROBLEMS.
Paulajean Anne
CONVERSE, TexasU.S.A.
Entity
Categories: Auto Repair Service
23, Report:
#153642
Posted Date:
Aug 15 2005
Pep Boys Automotive Supercenters Sales Ripoff, Jacksonville Florida
Recently I went to the Pep Boys Store on Atlantic Blvd. in Jacksonville, Fl. There I decided to purchase a 14.4V drill advertised at $19.98. While the sale display sign was missing from the holder there was a price ticket on the bottom of the shelf. I took one from
the shelf and...
Entity
Categories: Auto Parts
24, Report:
#29070
Posted Date:
Jul 13 2004
Pep Boys Store #0669 Rosa ripoff the business that doesn't give a dam Mesa Arizona
I asked for and authorized for Pep Boys to do a tune-up after they looked over my car for 24 hours because the car engine was stalling when starting.
At their recommendation, that the problem would be fixed if they replaced the spark plugs, spark plug wires, ignition rotor, distr...
Entity
Categories: Auto Repair Service
25, Report:
#90948
Posted Date:
May 11 2004
Pep Boys GREAT RIPOFF- LAND ROVER/RANGE ROVER KNOWLEDGE-NOT!! Ridgewood New York
Pep Boys Store # 0453--These guys have issues on top of issues.It stands to reason that a big sign that hangs in their shop that says they care about the customers is totally incorrect. I wish I had stayed the course and not tried to solve an issue so quickly. However, with recent...
Entity
Categories: Auto Repair Service